Insights
Practical AI for small business
What we’ve learned running AI staff in our own companies and our clients’: what works, what bites, and how to keep a person in charge.
Phone + voice
6 min readAI receptionist for a small business: what it should do, and what it must never do
A practical guide to AI phone answering for owner-operated businesses: where it shines, where it fails, and the rules that keep it from costing you customers.
Email + messaging
5 min readHow to let AI handle your inbox without letting it send the wrong email
AI can sort, summarize, and draft replies to your email. The trick is an approval queue: the AI prepares, you decide. Here’s how to set one up.
Strategy
5 min readWhat a fractional AI operations officer actually does, and when you need one
Between doing it yourself and hiring a full-time AI lead there’s a middle path: a senior operator a few hours a week, with installed systems doing the rest.
Making AI safe
4 min readThe human gate: the one rule that makes AI safe to run in a small business
Most AI failures in business come from software allowed to act on its own. A simple rule, nothing binding without a person, prevents nearly all of them.